Question 1

Terms of Service

Accepted Answer

Welcome to Grizzy Pets! This website is operated by Grizzy Pets. Throughout the site, the terms “we”, “us” and “our” refer to Grizzy Pets. We provide this website and its services to you, the customer, conditioned on your acceptance of the terms, conditions, and notices detailed below. By using our site or making a purchase, you agree to these Terms of Service (“Terms”).

These Terms apply to all visitors and users of the site, including but not limited to browsers, vendors, customers, and content contributors. Please read them carefully before using our website. If you do not agree, you should not access or use the site or our services.

Our store is hosted on Wix, which provides us with the e-commerce platform to sell our pet treats and products to you.

1. Online Store Terms
By agreeing to these Terms, you confirm that you are of legal age in your region or have given us permission to allow any minor dependents to use this site. You may not use our products for illegal or unauthorized purposes. You also agree not to transmit any malicious code, viruses, or anything harmful.

A violation of any of these Terms may result in termination of your access to our Services.

2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding credit card info) may be transferred unencrypted over networks and adapted to meet technical requirements. Credit card information is always encrypted.

You agree not to reproduce, sell, or exploit any part of the Service without written permission from us.

3. Accuracy, Completeness & Timeliness of Information
We are not responsible if the information on this site is inaccurate or outdated. All content is provided for general information only and should not be solely relied upon. We may update content at any time but are not obligated to do so.

4. Modifications to Service and Pricing
Prices and availability of products may change without notice. We reserve the right to modify or discontinue the Service (or any part of it) at any time. We are not liable for any changes or discontinuation.

5. Products or Services
Certain items may be available only online and in limited quantities. These are subject to our Return Policy. We aim to display product images and colours as accurately as possible, but cannot guarantee accuracy across all screens.

We reserve the right to:
 • Limit sales to any individual or region,
 • Limit product quantities,
 • Modify product details or pricing,
 • Discontinue products at any time.

We do not guarantee that any product or service will meet your expectations.

6. Billing & Account Information
We may refuse or cancel any order at our discretion. This includes orders that seem to be placed by dealers or resellers.

You agree to provide up-to-date and accurate information for purchases and to promptly update account details to ensure we can complete your transactions.

Please review our Return Policy for more details.

7. Optional Tools
We may provide access to third-party tools, which are offered “as is” without warranties. Use of such tools is entirely at your own risk. Future tools or features added to the site will also be subject to these Terms.

8. Third-Party Links
Some site content may link to third-party websites. We are not responsible for the accuracy, content, or services of those sites. Please review their policies before engaging in any transaction with them.

9. User Feedback & Submissions
If you submit content (e.g., suggestions, contest entries, reviews), you agree that we can use it without restriction or compensation. We may remove any content we deem inappropriate.

Your submissions must not infringe on any third-party rights or contain harmful or illegal content.

10. Personal Information
Your submission of personal data through the store is governed by our Privacy Policy.

11. Errors, Inaccuracies & Omissions
Occasionally there may be errors in product descriptions, pricing, promotions, or availability. We reserve the right to correct such errors and cancel or modify orders affected by them.

We are not obligated to update information unless required by law.

12. Prohibited Uses
You may not use our site or services:
 • For unlawful purposes,
 • To violate any laws or regulations,
 • To infringe intellectual property,
 • To harass, harm, or discriminate,
 • To transmit viruses or malicious code,
 • To collect personal data without consent,
 • For spam, phishing, or similar activities.

Violating these rules may result in termination of your access.

13. Disclaimer of Warranties & Limitation of Liability
We do not guarantee that your use of the Service will be uninterrupted or error-free. The Service and all products are provided “as is” and “as available,” without warranties of any kind.

Grizzy Pets and its affiliates will not be liable for any damages, including lost profits, data loss, or similar issues arising from your use of the Service.

14. Indemnification
You agree to indemnify and hold harmless Grizzy Pets and our affiliates from any claim or demand arising from your breach of these Terms or violation of any law or third-party rights.

15. Severability
If any part of these Terms is found to be unenforceable, that part will be removed, but the rest will remain valid and enforceable.

16. Termination
These Terms are effective until terminated by either you or us. We may terminate your access at any time if you breach any terms.

17. Entire Agreement
These Terms and any policies linked or referenced here represent the full agreement between you and Grizzy Pets regarding your use of our Services.

18. Governing Law
These Terms are governed by and interpreted in accordance with the laws of Australia.

19. Changes to Terms
You can review the most current version of these Terms at any time on this page. We may update or replace parts of the Terms by posting updates to our site. Your continued use of the site constitutes acceptance of those changes.

20. Contact Us
Questions about the Terms of Service?
Email us at: grizzypets@outlook.com
Website: grizzypets.com.au

Question 2

Privacy Policy

Accepted Answer

Grizzy Pets is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your personal information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your personal information.

A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.(https://www.oaic.gov.au/)

1. What is Personal Information and Why Do We Collect It?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone numbers, and other details required for us to fulfill your order.

This personal information is obtained in various ways, including through:
 • Our website: When you browse or make purchases at Grizzy Pets, you provide your personal details during the checkout process or via contact forms.
 • Email correspondence: If you contact us through email, we may collect your details to respond to your inquiry.
 • Third-party services: We may receive information from service providers that help us process your orders or provide customer support, such as shipping and payment processing services.

We collect your personal information for the primary purpose of providing our products and services to you, processing orders, and marketing. We may also use your information for secondary purposes closely related to the primary purpose, such as sending you updates or promotional offers about our pet treats. You can opt-out of receiving marketing communications at any time by contacting us in writing.

When we collect personal information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

2. Sensitive Information
Sensitive information is defined under the Privacy Act as information or opinion about an individual’s racial or ethnic origin, political opinions, religious beliefs, membership in trade unions or professional bodies, criminal records, or health information.

At Grizzy Pets, we do not collect sensitive information unless it is required or authorized by law, or with your explicit consent.

3. Third Parties
Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances, we may be provided with information by third parties. For example, we may receive shipping addresses from a third-party payment processor or information about your order from shipping partners. In such cases, we will take reasonable steps to ensure you are made aware of the information provided to us by the third party.

4. Disclosure of Personal Information
Your personal information may be disclosed in several circumstances, including:
 • With your consent: If you agree, we may share your information with third-party providers (such as for shipping or customer service purposes).
 • When required or authorized by law: We may be required to disclose your information in response to legal obligations, such as a court order or government inquiry.

5. Security of Personal Information
We store your personal information in a manner that reasonably protects it from misuse, loss, and unauthorized access, modification, or disclosure. We ensure the use of encryption and secure servers when processing sensitive data, such as payment details.

When your personal information is no longer required for the purposes for which it was collected, we will take reasonable steps to destroy or permanently de-identify your personal information. However, most of the personal information will be retained in our records for a minimum of 7 years, as required by Australian law.

6. Access to Your Personal Information
You have the right to access the personal information we hold about you. If you would like to access or update your personal details, please contact us in writing. Grizzy Pets will not charge any fees for access requests but may charge an administrative fee for providing a copy of your personal information.

To protect your privacy, we may require identification before releasing your information.

7. Maintaining the Quality of Your Personal Information
It is important to us that your personal information is accurate, complete, and up-to-date. We will take reasonable steps to ensure that the information we have is current. If any of your personal information is inaccurate or outdated, please inform us, and we will update our records to ensure we continue providing the best service.

8. Policy Updates
This Privacy Policy may change from time to time, and the updated policy will be available on our website. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

9. Privacy Policy Complaints and Enquiries
If you have any questions or complaints regarding our privacy practices, or if you wish to access, update, or correct your personal information, please contact us:
Grizzy Pets
Email: grizzypets@outlook.com

Question 3

Refund Policy

Accepted Answer

At Grizzy Pets, we want you to be completely satisfied with your purchase. If you are not happy with your items, we offer a 14-day return policy to make returns as easy as possible.

1. Returns
You have 14 days from the date you receive your order to return any items. To be eligible for a return, the following conditions must be met:
 • The item must be unopened, unused, and in original packaging.
 • The item must be in the same condition that you received it, with tags still attached.
 • You must have a receipt or proof of purchase.

2. How to Request a Return
To initiate a return, simply contact us at grizzypets@outlook.com. Once your return request is approved, we will provide instructions on how to return your product.

Please note that items returned without prior authorization will not be accepted.

3. Non-Returnable Items
We cannot accept returns for the following:
 • Items that have been opened, used, or are outside the 14-day return period.
 • Perishable items such as treats that have been opened or used.

4. Damaged or Incorrect Items
We take great care in packaging your orders. However, if you receive a damaged, defective, or incorrect item, please contact us immediately at grizzypets@outlook.com.

5. Exchanges
If you wish to exchange an item for a different one, please follow the return process and place a new order for the desired product. Unfortunately, we do not offer direct exchanges.

6. Refunds
Once we’ve received and processed your return, we will notify you of the status of your refund. If approved, your refund will be issued to your original payment method. Please allow time for your bank or payment provider to process and reflect the refund in your account.

7. Shipping Costs
Please note that return shipping costs are the responsibility of the customer, except in cases where the product is damaged or faulty. Original shipping fees are non-refundable.

8. Contact Us
For any questions regarding our return or refund process, please feel free to reach out to us at grizzypets@outlook.com. We’re happy to assist and ensure you have the best experience possible.

Question 4

Shipping Policy

Accepted Answer

At Grizzy Pets, we’re dedicated to delivering high-quality pet treats straight to your doorstep. Please review our shipping policy below for more information.

1. Shipping Method
All orders are shipped via Australia Post to ensure safe and reliable delivery.

2. Processing Time
We typically process and ship orders within 5 to 10 business days of receiving your order. Most orders are shipped within 5 business days.

3. Shipping Costs
Enjoy FREE shipping Australia-wide on orders over $120. For orders under $120, a flat rate of $14.95 applies.

4. Lost or Missing Parcels
If your parcel has not been received within 25 days from the shipment date, please contact us immediately. We will work with Australia Post to investigate the issue, as they retain tracking details for a limited time.

5. Shipping Delays
While we strive to ship all orders promptly, please be aware that shipping times may vary due to external factors like weather or peak postal periods.

6. We Only Ship to Australia
We only offer shipping within Australia.

7. Contact Us
If you have any questions or concerns about shipping, please don’t hesitate to contact us at grizzypets@outlook.com We’re happy to assist!

Policies